Contact Us
Got a question about a sweepstakes casino listing, spotted an error on the site, or want to flag something we should look into? This page explains how to reach us and what kind of enquiries we can actually help with.
How to Reach Social Casinos
You can contact us by email at [email protected]. We read every message and try to respond within a couple of business days, though busier periods can mean a slightly longer wait. Please include as much detail as possible — the name of the operator you're asking about, screenshots if relevant, and the state you're playing from — so we can look into it properly.
What We Can Help With
- Corrections or updates to information about any of the sweeps coins casinos featured on livewell.design
- Feedback on our editorial ratings, comparison tables, or how we've described a welcome offer
- Reports of outdated eligibility details, such as a state that's no longer served by an operator
- General questions about how the sweepstakes casino model works, including Gold Coins and Sweepstakes Coins
- Suggestions for social casinos we haven't covered yet
What We Can't Help With
We're an independent comparison site, not a customer support desk for any individual operator. If you're having trouble with an account, a coin redemption, identity verification, or a specific transaction, that has to go through the operator directly — usually via the support contact listed in their own terms and conditions or help center. We don't have access to customer accounts and can't intervene in disputes between a player and a platform.
Similarly, we can't provide legal advice on whether a particular site is available or compliant in your state. Sweepstakes casino availability varies by state, operators set their own eligibility rules, and laws in this space change fairly often. If you have questions about whether a platform is right for you, we'd recommend checking that operator's terms directly and, if needed, speaking with someone qualified to advise on gambling-adjacent law in your state.
Reporting Inaccuracies in Our Reviews
We fact-check details like eligible states, welcome offers, and coin structures at the time of publishing, but operators do change their terms. If you notice something on a listing — for example, one of the operators shown on this page such as Spinblitz, Casino.Click, or SplashCoins — that no longer matches what's advertised on their own site, let us know and we'll review it. We don't accept payment in exchange for changing a rating or ranking; corrections are made purely to keep the information accurate.
Feedback on Responsible Play
If your message relates to concerns about your own play habits or someone else's, we'd point you toward our Responsible Gambling page first, since it covers support resources in more depth than we could in a reply email. We're not a crisis service and can't offer counselling, but we can point you to where to start.
Other Pages Worth Checking First
Before reaching out, it's worth seeing whether your question is already answered elsewhere on the site. Our About Us page explains how we review and rank sweepstakes and social casinos, and our Terms and Conditions page covers how the site itself operates, including our disclosure around commercial relationships with operators. If you're specifically interested in casino options outside the sweepstakes model, our Non GamStop Casinos page covers a different category of site entirely and sits separately from our sweepstakes coverage.
A Note on Response Times and Privacy
We handle enquiries in the order they arrive and don't offer priority handling. Please don't send sensitive personal information such as full ID documents or financial details by email — if an operator needs that kind of verification from you, it should be submitted through their own secure account system, not to us. We only use the details you send to respond to your enquiry and won't add you to marketing lists without your consent.